FAQ

What does Pima Cotton feel like?

Pima Cotton is an ultra-fine material renowned for its light, breathable, and luxuriously soft finish, yet it is also sturdy enough to endure a variety of gentlemanly endeavors. Our yarn is gas mercerized to prevent fading.

Where do I find sizing information?

Please refer to our size chart to ensure that the size and cut of the REDD garment you choose best reflects the style of the wearer. It is available on each item’s product page and in the website footer.
How should I care for my REDD® garment?
Robert Redd was a stickler for a handsome kit, and just as careful about the condition of his clothing as he was about the style and color.

Pima Cotton must be treated with care. Washing it too hard will cause the material to shrink. We recommend you always wash your REDD garment with cold water in a gentle cycle, then tumble dry on low heat. For a fresh press, use a cool or warm iron. Never use liquid softeners. REDD shirts were designed with a naturally soft texture, and no additional softeners are needed.

 

Why should I become a REDD Friend?
Registering as a REDD friend provides access to a variety of benefits: special promotions, new product announcements, wishlists, order histories, and product reviews. REDD Friends also enjoy expedited checkout with the ability to save billing and shipping information.

When will my order be shipped? 

Robert Redd® processes and ships all orders within 48 hours, upon payment authorization and verification.
When will my order arrive?
Unless you select expedited delivery at checkout, Robert Redd will ship your order via UPS Ground from Charlottesville, Virginia.  Time in transit depends on the geographic distance between the physical delivery address and Charlottesville.  The shipping options at checkout will calculate the fee and estimate delivery for you.

Can I track my order online?
Yes.  A UPS tracking code will be provided at the time of purchase.

Do you ship outside the United States?
Yes.  Please contact us directly to facilitate international order shipment if you have any questions.  UPS handles both domestic and international shipping for Robert Redd, LLC.

Can I have my order gift-wrapped?
Yes.  You will be prompted during the checkout process to identify any products that will be presented as gifts.

How do gift cards work?
Physical and electronic gift cards come with a unique promotional code that can be used during the online checkout toward the purchase of REDD merchandise.  Visit our Gift Card page to learn more about how REDD Gift Cards can be delivered to your friends and loved ones.

Do you store order history?
Yes.  REDD keeps track of your purchase history.  Since the launch of our new website in November 2009, you can log into your account and view any purchases on the site yourself. If you have questions about sizes and styles you purchased before November 2009, don’t hesitate to contact us and we’ll be happy to find what you need.

I thought I had a REDD login.  Why doesn’t it work?
In November 2009, REDD launched a new ecommerce website.  Unfortunately, user logins from the previous website do not work on the new one.  If you’d like help setting up a new account as a REDD Friend, we’ll be happy to assist.

What do I do if I need to exchange or return a product?
We stand behind our product with a 100% satisfaction guarantee, and cover the costs for all shipping on domestic returns and exchanges.  Visit our Easy Returns page for more information.